Question 1

How and where are Cake Walk London cakes made?

Accepted Answer

All our cake orders are baked and decorated fresh and to order at our bakery in Thornton Heath (Norbury). We do not operate a production line or use industrial machinery; all our cakes are freshly baked each day in small batches and hand crafted one order at a time. It takes longer but they taste better.

Question 2

How long will my cakes stay fresh for?

Accepted Answer

All our products are made without artificial preservatives and we always recommend eating them on the day to enjoy them at their best. If you want to keep them for one or two more days then store them in their boxes in the fridge; we do not recommend freezing our cakes. Left-over cupcakes will stay fresh for a day or so in their box, or an additional day in an airtight container.

Question 3

Do you make gluten free and vegan cakes?

Accepted Answer

Yes — we feature both vegan and gluten free cakes for pre-orders. Please note that we do not currently offer any flavours that are both vegan and gluten free, but we're working on it!

Question 4

How and where do you deliver?

Accepted Answer

All our cakes need to be hand delivered as they are freshly baked and fragile. We offer a door-to-door delivery service in Central and South London; once our driver reaches your door please come out and collect the cake from them. For orders that need to arrive at or by a more specific time please contact us. Due to the costs associated with hand delivery there is a small delivery charge. If arranging your own courier, please ensure your driver has the name the order was booked under and the order number.

Question 5

Can I collect my cakes from you?

Accepted Answer

Of course — orders can be placed for collection from our Thornton Heath bakery, open Monday–Saturday 10am–8pm and Sunday 11am–7pm. Please bring confirmation of your order when collecting.

Question 6

How far ahead should I order?

Accepted Answer

We recommend ordering one or two days in advance, but we do get very busy so it's worth allowing more time if you can. Larger cakes, especially bespoke cakes, require more notice and we recommend at least one week. For weddings and other large orders it is advisable to give us as much notice as possible. If you have a cake emergency please call 020 8684 1111 and we'll do our very best to help.

Question 7

Are your cakes halal?

Accepted Answer

Yes, our cakes do not contain any haram substances such as alcohol or traces of meat.

Question 8

Are your cakes suitable for people with nut allergies?

Accepted Answer

We do not use nuts in the manufacturing process, but some of our cake designs have nuts as a topping. For this reason we cannot guarantee 100% nut-free cakes.

Question 9

What if I need to amend or cancel my order?

Accepted Answer

If you need to change the date or details of your order, or cancel it altogether, please contact us as far in advance as possible. We will always be as accommodating as we can, but please bear in mind that we may have had to turn away other customers to fulfil your booking for a particular date, so refunds and changes are not always possible.